1. Introduction

Welcome to M Son Line ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.

2. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

2.1 Personal Information You Provide to Us

When you fill out a contact form, request a quote, subscribe to our newsletter, or communicate with us directly, we may collect:

• Full name
• Email address
• Phone number
• Company name and designation
• Country and city of residence
• Any other details you choose to share with us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages you visit, time spent on pages, and click-through activity
• Referring website or source
• Date and time of your visit

We use cookies, web beacons, and similar tracking technologies to collect this data. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

• To provide, maintain, and improve our digital marketing services
• To respond to your inquiries, questions, and support requests
• To send you marketing communications, newsletters, and promotional offers (only with your consent)
• To personalize your experience on our website
• To analyze website performance, user behavior, and campaign effectiveness
• To prevent fraud, protect security, and comply with legal obligations
• To process payments and manage billing (if applicable)

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Your Consent: When you voluntarily provide information or opt-in to receive communications.
• Contractual Necessity: When we need your information to fulfill a service agreement or contract.
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, marketing, and website security.
• Legal Obligation: When we are required to comply with applicable laws, regulations, or court orders.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

• With Service Providers: We may share data with trusted third-party vendors who help us operate our business – such as hosting providers, email platforms, analytics tools, and payment gateways. These providers are contractually obligated to protect your data.
• For Legal Reasons: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of M Son Line, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Security

We take data security seriously. We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and vulnerability scans
• Restricted access to personal data on a need-to-know basis
• Employee training on data protection best practices

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After that, we will securely delete or anonymize your data.

• Contact form inquiries are typically retained for 24 months.
• Client-related data is retained for the duration of our engagement and up to 5 years thereafter for record-keeping and tax purposes.
• Newsletter subscribers are retained until they unsubscribe.

8. Your Rights and Choices

Depending on your location (including under GDPR and applicable Indian privacy laws), you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain conditions.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to the processing of your data for marketing or profiling purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on it for processing.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver targeted content. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality (e.g., login sessions, cart data).
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads and track campaign performance.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website performance and user experience.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. Clicking those links may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to read the privacy policies of every website you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected data from a child without verification of parental consent, we will take steps to remove that information promptly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (if we have your email address)
• Displaying a prominent notice on our website

We encourage you to review this page periodically to stay informed about how we protect your privacy.

We respect your privacy. M Son Line collects minimal data to serve you better. We never sell your information.

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1. Acceptance of Terms

Welcome to M Son Line ("we," "our," "us"). By accessing or using our website, services, or any content provided by M Son Line, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all visitors, users, clients, and others who access or use our services. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website after any changes constitutes your acceptance of the new Terms.

2. Our Services

M Son Line provides digital marketing services including but not limited to:

• Search Engine Optimization (SEO)
• Pay-Per-Click Advertising (PPC)
• Social Media Marketing & Management
• Content Marketing & Copywriting
• Web Design & Development
• Brand Strategy & Consulting
• Analytics & Reporting

All services are provided on a best-effort basis. While we strive to deliver exceptional results, we do not guarantee specific outcomes such as rankings, traffic volume, or conversion rates, as these depend on many external factors beyond our control.

3. Client Responsibilities

As a client of M Son Line, you agree to:

• Provide accurate, complete, and up-to-date information about your business and goals
• Grant us necessary access to your website, social media accounts, and advertising platforms
• Respond to our requests for feedback, approvals, or information in a timely manner
• Ensure that all content and materials you provide do not infringe on any third-party rights
• Comply with all applicable laws and regulations related to your business and marketing activities

4. Payment Terms

All fees for our services are outlined in your service agreement or proposal. Payment terms are as follows:

• Retainer Clients: Invoices are issued monthly and are due within 7 days of receipt. Late payments may incur a 5% interest charge per month.
• Project-Based Clients: A 50% deposit is required before work begins, with the remaining 50% due upon project completion or delivery.
• Ad Spend: Any third-party ad spend (Google Ads, Facebook Ads, etc.) is billed separately and must be paid in advance or as per the agreed schedule.

5. Intellectual Property

5.1 Our Intellectual Property

All content, designs, logos, graphics, code, and materials created by M Son Line for your project remain our intellectual property until full payment is received. Upon full payment, ownership of the final deliverables (such as website designs, ad creatives, and content) is transferred to you.

5.2 Your Intellectual Property

You retain ownership of all content, images, and materials you provide to us. By providing such materials, you grant us a license to use them solely for the purpose of delivering our services to you.

5.3 Third-Party Assets

We may use third-party tools, plugins, images, or software in our work. These remain the property of their respective owners and are subject to their own licensing terms.

6. Confidentiality

We respect your privacy and business confidentiality. Any information shared with us – including business strategies, financial data, customer lists, and proprietary processes – will be kept strictly confidential and will not be disclosed to third parties except:

• When required by law
• When necessary to deliver our services (e.g., sharing with trusted subcontractors who are bound by confidentiality agreements)
• With your explicit written consent

7. Refund Policy

We stand behind the quality of our work. However, due to the nature of digital marketing services, we do not offer refunds on:

• Work already completed or delivered
• Third-party ad spend (Google Ads, Facebook Ads, etc.)
• Monthly retainer fees for services rendered during the month

If you are unsatisfied with our services, please contact us within 7 days of delivery. We will work with you to resolve any issues, which may include revisions, additional support, or credit toward future services.

8. Termination of Services

Either party may terminate a service agreement with written notice. The terms of termination are as follows:

• By Client: You may cancel your services at any time with a 30-day written notice. Any work in progress will be billed up to the date of termination.
• By M Son Line: We reserve the right to terminate services immediately if you breach these Terms, fail to make payments, or engage in activities that harm our reputation or violate laws.

9. Limitation of Liability

To the fullest extent permitted by law, M Son Line shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with our services.

Our total liability to you for any claim arising from our services shall not exceed the total amount paid by you to us during the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless M Son Line, its employees, directors, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising out of:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of a third party
• Any content or materials you provide to us

11. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our services will be uninterrupted, secure, or error-free
• Warranties that results will meet your expectations

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

14. Entire Agreement

These Terms, together with our Privacy Policy and any service agreement you sign, constitute the entire agreement between you and M Son Line regarding our services and supersede all prior agreements, understandings, or representations.

Thank you for choosing M Son Line. We are committed to serving you with integrity and transparency.

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